RETURNS & REFUNDS POLICY
Returns
- We do not accept returns unless the item is defective, damaged, or if we made an error in the customization.
- Please ensure that all customization details are correct. We will send previews of the digital artwork through email or WhatsApp.
- Please review your order and submit a request within 7 days of receiving your items.
- We do not offer returns for changes of mind or orders placed with incorrect information provided by the customer.
Refunds
- We issue refunds if the item is damaged, defective upon arrival, or if there was a mistake on our part, such as an incorrect customization.
- Please review your order and submit a request within 7 days of receiving your items.
- We do not offer refunds for changes of mind or for orders placed with incorrect information provided by the customer.
Exchanges
- We accept exchanges if the item is damaged, defective upon arrival, or if there was a mistake on our part, such as an incorrect customization.
- We will cover the delivery charges for eligible replacement requests.
Order Cancellation
- Once a customized order is placed, it is processed immediately, and we are unable to cancel or modify the order once production begins.
- Please ensure that all details are correct before submitting your order.
- If you notice an error right after placing an order, please contact us immediately, and we will assist accordingly.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please don’t hesitate to contact us at:
Email: hello@dreamo.my
Phone: +60142986524
WhatsApp: Click To Message